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You are here: Home / Commentary / 10 Must-Have Customer Service Skills (and how to identify them) – Customer Think
10 Must-Have Customer Service Skills (and how to identify them) – Customer Think

10 Must-Have Customer Service Skills (and how to identify them) – Customer Think

May 3, 2017 By RhinoSupport Leave a Comment

Customer service a nuanced occupation and it involves a delicate balance of skills to effectively understand and assist customers. Firstly customer services representatives need to have good listening skills, and they need to exercise empathy to the customers that they listen to. They also must exercise patience, persistence, and good knowledge of the products that they represent. And they need to do all of these things with a positive attitude, and be willing and ready to make decisions on the fly.

Key Takeaways:

  • In the event that you’ve at any point enlisted for a client benefit position, you know that it is so imperative to settle on the correct competitor.
  • What’s more, since client benefit representatives are the face and voice of your image, it’s certainly something that you can’t bear to get off-base.
  • We’ve aggregated various client benefit abilities you might need to pay special mind to, how they work in this present reality, and what to ask your potential contract.

“We prefer to deal with people we know, appreciate and trust. In the modern world of web-based businesses, one doesn’t have to know or even like you in order to do business with you – yet trust still reigns supreme.”

Read more: http://customerthink.com/10-must-have-customer-service-skills-and-how-to-identify-them/

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Related posts:

  1. 15 Benefits Of Customer Service Jobs To Building Relationships With Clients – Customer Think
  2. Three Big Trends from LiveChat’s Customer Service Report – Customer Think
  3. 15 Skills of Successful Customer Support Agents – Part 1
  4. 15 Skills of Successful Customer Support Agents – Part 2

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