A business website has a piece on how good field service can help the company provide good customer service. The writer offers several methods. One is to have a proactive field service. The company can have sensors installed to get preventive maintenance work done before breakdowns. Another is provide better communication between site personnel and supervisors in the office. A third way is to provide an easy way for customers to schedule service calls. Another method is to make sure the field technician has all the tools available to help.
- Customer service does not end with the sale, because customers need to know they can count on the company for service and maintenance of their product.
- Customers need to be able to schedule for their maintenance and servicing needs easily, and in a timely manner that suits their convenience.
- Their must be a seamless interaction between field technicians and data experts, so that work proceeds quickly, unimpaired by a lack of needed information.
“Successful field service delivers the right people to the right jobs and is backed by the right parts and knowledge to get the job done.”