A business website has a piece on how good field service can help the company provide good customer service. The writer offers several methods. One is to have a proactive field service. The company can have sensors installed to get preventive maintenance work done before breakdowns. Another is provide better communication between site personnel and supervisors in the office. A third way is to provide an easy way for customers to schedule service calls. Another method is to make sure the field technician has all the tools available to help.
Key Takeaways:
- Customer service does not end with the sale, because customers need to know they can count on the company for service and maintenance of their product.
- Customers need to be able to schedule for their maintenance and servicing needs easily, and in a timely manner that suits their convenience.
- Their must be a seamless interaction between field technicians and data experts, so that work proceeds quickly, unimpaired by a lack of needed information.
“Successful field service delivers the right people to the right jobs and is backed by the right parts and knowledge to get the job done.”
Read more: http://www.the-future-of-commerce.com/2017/04/14/top-5-field-service-considerations/
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