Great customer service is a huge part of having a successful business. This customer service has to be both in-person, and online due to our technological society. Some ways to accomplish that are listen to what followers are saying on social media, respond in a timely manner to customer questions and concerns, design an FAQ page, personalize all emails to customers, and make it easy for the customer to contact your business. These will all help make your customer service better and make your customers feel more comfortable.
- Polite and prompt interactions with customers lead to repeat business.
- It is important to research reviews on social media as customers might not complain directly to the company.
- A site’s FAQ should attempt to answer an anticipated customer questions.
“No business, whether online or brick and mortar, can obtain longstanding success without proper customer service practices.”