When it comes to business most people would agree that customer service is a top priority. Getting bad reviews online or by word of mouth can really bring a business down. That being said, is it possible to make money and have terrible or no customer service? Its possible, depending on what type of business you run to have just that. Its really not advised as you never know when it will come back at you.
- Profits cannot be separated from customer service, and are in fact caused by it
- Investors care more about the profit margin than the other aspects of a product because that is what the customers are basing their decisions on
- customer service and profit margins are connected differently and less transparently than they have been in the past
“Journalists are notorious for lacking a basic understanding of free-market economics, and New York Times reporter Nelson Schwartz is a case in point.”