No matter how good you are at excelling customer expectations, there will come a point in time when a bad experience is going to happen. You should be prepared for it because when you are, it is simple to turn the experience into a positive one. This is a key to maintaining customers after they feel mistreated or misguided by your company. What can you do to turn a negative experience with a customer into a positive one? Learn the details here.
Read more: Customer Service – How to Turn a Poor Experience into a Positive One – Customer Think
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