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You are here: Home / Commentary / Customer service is the new profitability lever – Hindu Business Line
Customer service is the new profitability lever – Hindu Business Line

Customer service is the new profitability lever – Hindu Business Line

May 4, 2017 By RhinoSupport Leave a Comment

Today we live in what many would call a “connected world”. Where a few decades ago, people only had word of mouth to express their like (or dislike) of the way a company treated them, now opinion can travel instantaneously across the globe. With this is mind, anyone running a business must be aware that customer service is now THE key element to keeping customers and, thus, maintaining a profit. Companies need to be willing to reach out to customers where they are in order to differentiate themselves from the pack.

Key Takeaways:

  • Today’s purchaser lives in an exceptionally associated world, where data and learning are immediately shared over dependably on gadgets and informal organizations.
  • The learning economy engages the customer to settle on keen decisions and communicate her inclinations to ever more extensive gatherings of people.
  • The information economy is represented by guidelines starkly not quite the same as the economy of shortage that denoted the agrarian, modern and post-mechanical economies.

“Customers today employ many channels of contact, such as social media, Web chat, text messaging and video chats, apart from the traditional ones of telephone, email and fax.”

Read more: http://www.thehindubusinessline.com/catalyst/customer-service-is-the-new-profitability-lever/article9670312.ece

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Related posts:

  1. Provide Excellent Customer Service with Live Chat (Infographic)
  2. Business perspective: 3 ways customer service will increase your bottom line – Tulsa World
  3. Customer Service’s Changing Landscape
  4. What Bad Customer Service Costs Your Business

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