Smart Artificial Intelligence is a key to successful customer service. As a company deploys automated services. It needs to keep in mind that it’s customers will frame their needs in many different ways. Your AI system needs to be able to interpret these needs, without jumping to too many conclusions. One facet of
making this a customer friendly system, is to provide your AI with enough examples to allow it to work with language,patter, and inflections to glean
the correct meanings to route the customer as smoothly and transparently as possible.
- The systems seems to have bugs in it as errors are still being made. Some serious as the airline ticket.
- Humans are still needed as the machine has difficulty with cultural differences and several people talking at once.
- It sounds promising if the machine acts in a moral and not an underhanded way. Also it can be a good experience to know that the machine speaks in a pleasant and trusting way.
“Quality customer service sets peoples’ hearts a-flutter, and can even trigger the same cerebral reaction as feeling loved.”