Business expert Charlie Dexter gives his insight into why you cannot ask a business to provide better customer service. Customer service comes down to the people that these businesses employ and not the businesses themselves. He makes a comparison with ducks and Eagles ducks tend to quack a lot and not provide any solutions well eagles soar in and take charge right away. As a business owner you need to decide do you want a business full of ducks or a business full of eagles and that is the difference in providing good customer service.
- Eagles are trained and empowered to fly, one at a time, by other eagles. Ducks tend to be herded into confined little ponds
- If you have ducks working for you, then I suggest if you take a real good look in the mirror, there is a good chance you might see a Mallard duck looking back.
- If you’re an eagle and work for one of these ducks, then get out as fast as you can, because quacking is not empowering. Quacking is annoying and quacking is contagious.
“Unfortunately, supervisors who happen to be ducks surround themselves with other ducks. They aren’t able to hire and keep eagles.”