If you are a business that wants to succeed, it is time that you start focusing your attention on the custoer and taking care of their needs. It is also important that you stop making these four common mistakes that many businesses are guilty of committing. it is these mistakes that could be costing you both customers and profits but it is easy to change things up and take care of the customer the way that you should.
Key Takeaways:
- Lying is not just morally wrong, it’s bad business strategy. A business lie leads a long and impregnable life — even if the customer never finds out they’ve been hoodwinked
- It only takes one customer injury to spawn an internet firestorm or news bulletin that can wipe out a business in the blink of an eye!
- Ongoing in-house education to sensitize employees on the developing rights and expectations for transgender customers and foreign nationals, among others, should be mandatory
“These customer service no-no’s are far too common, and far too often ignored or not even known by management”
Read more: https://customerthink.com/its-2017-and-time-to-stop-doing-these-4-customer-service-screwups/
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