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You are here: Home / News / Rethinking the value of customer service from post- to pre-purchase

Rethinking the value of customer service from post- to pre-purchase

April 9, 2017 By RhinoSupport Leave a Comment

Companies need to shift customer service from a back-end complaint department to a front-end introduction to their products. Further engage browsing customers through your company’s live chat, interactive boards and telephone call center. Open up communication when the customer is most likely to have questions and be undecided. Help consumers to narrow their options and make knowledgeable choices. Steer customers to your products and away from competitors. This rebalancing will increase company profits and exceed customer expectations.

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Related posts:

  1. What Bad Customer Service Costs Your Business
  2. 3 Ways to Drive the Retail Customer Experience
  3. 3 Ways to Cultivate Post-Holiday Customer Loyalty
  4. SEO: Rethinking Mobile Search, for Ecommerce

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