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Bots Increase Customer Service Efficiency

December 9, 2016 By RhinoSupport Leave a Comment

Bots Increase Customer Service Efficiency

Bots are becoming more recognizable thanks to their usefulness in the customer service industry. Have you tried using them? Traditionally, as companies grow in revenue, customer service costs grow as well. Companies have constantly sought ways to minimize these costs through nearshoring, … [Read more...]

Filed Under: Features, Live Chat, Quality Customer Support, Rhino Support Tagged With: chat bots, customer service, customer support, customer support software, increase conversions, knowledge base, Rhino Support Live Chat

Chat Bots Can’t Do What Humans Can

October 5, 2016 By RhinoSupport Leave a Comment

Chat Bots Can’t Do What Humans Can

With constant pressure to provide fast, friendly, personable service, will chat bots ever replace chatting live with a human being? With the rise of the mobile, always-on consumer, it is easier than ever for customers to demand immediate responsiveness from brands. Companies are expected to deliver … [Read more...]

Filed Under: Benefits of Live Chat, Commentary Tagged With: benefits of live chat, chat bots, chatbots, customer service, customer support, live chat support, Rhino Support Live Chat

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