Bots are becoming more recognizable thanks to their usefulness in the customer service industry. Have you tried using them? Traditionally, as companies grow in revenue, customer service costs grow as well. Companies have constantly sought ways to minimize these costs through nearshoring, … [Read more...]
Chat Bots Can’t Do What Humans Can
With constant pressure to provide fast, friendly, personable service, will chat bots ever replace chatting live with a human being? With the rise of the mobile, always-on consumer, it is easier than ever for customers to demand immediate responsiveness from brands. Companies are expected to deliver … [Read more...]