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You are here: Home / Commentary / Unboxing SaaS Data to Increase Customer Renewals
Unboxing SaaS Data to Increase Customer Renewals

Unboxing SaaS Data to Increase Customer Renewals

April 24, 2017 By RhinoSupport Leave a Comment

A blog by a company that provides customer analytics has a feature with tips on how a SaaS (software as a service) can get its customers to renew their contracts. One tip is to keep looking at the customer’s usage patterns. Should the customer start using the service less, the SaaS should contact the client. A second course of action is to contact the customer and ask how the SaaS is doing. A third is to check support incidents.

Key Takeaways:

  • Engagement is basic to urging clients to restore their month to month or yearly memberships.
  • By observing your item utilization information, you can figure out how regularly and when your client sign into your application.
  • set up triggers in your investigation stage to ready colleagues when the utilization information drops for particular clients.

“Engagement is critical to encouraging customers to renew their monthly or yearly subscriptions. If a customer isn’t using your product, don’t expect them to stay a customer for long.”

Read more: https://blog.kissmetrics.com/unboxing-saas-data/

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Related posts:

  1. 4 Great Customer Service Strategies Backed by Data – Business 2 Community
  2. Pay Attention to These 5 User Behaviors to Increase SaaS Customer Engagement
  3. Why Your SaaS Sales Depend on Data More Than Ever
  4. 7 Laws of Sales Funnel Physics Every SaaS Business Needs to Know

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