A blog by a company that provides customer analytics has a feature with tips on how a SaaS (software as a service) can get its customers to renew their contracts. One tip is to keep looking at the customer’s usage patterns. Should the customer start using the service less, the SaaS should contact the client. A second course of action is to contact the customer and ask how the SaaS is doing. A third is to check support incidents.
- Engagement is basic to urging clients to restore their month to month or yearly memberships.
- By observing your item utilization information, you can figure out how regularly and when your client sign into your application.
- set up triggers in your investigation stage to ready colleagues when the utilization information drops for particular clients.
“Engagement is critical to encouraging customers to renew their monthly or yearly subscriptions. If a customer isn’t using your product, don’t expect them to stay a customer for long.”