Henry Ford was quoted as saying "Chop your own wood and it will warm you twice." The same is true when you prepare a customer service program. The process that your team goes through in preparing your customer service program is just as valuable as the end result. First, you warm your inside (uniting your team). Then you warm your outside (uniting … [Read More...]
Our Favorite Posts
Twitter Makes Big Changes for Its Followers
Just last week, Twitter announced its improved features for followers. Twitter has a new feature. It enables businesses to tell their followers and other app users the times when they are most active. Cool, right? This means that businesses can now … [Read More...]
Why Focus on Your Agents’ Average Handle Time?
Average Handle Time (AHT) has become a metric that drives quality and efficiency and improves your customer and agent experience. An important KPI (Key Performance Indicator) for judging your customer support staff is their Average Handle Time. It … [Read More...]
How to Effectively Complain
The way you complain might mean the difference between getting or not getting what you want. You pay for something, get it and move on. That's how business is supposed to work. When things don't go so smoothly, you may have to complain to a … [Read More...]
Dozens of Smart Phone Explosions Cause Samsung Recall
Samsung has said that 2.5 million Galaxy Note 7 smartphones would be recalled following global reports of battery malfunctions that leave the phones fire-prone. As of a few weeks ago, there had been 35 customer reports worldwide of Note 7 phones … [Read More...]
Customer Support Should Be Big Part of Business Plans
A business plan on its own can look and sound good, but it needs people to activate it. People, including an experienced customer support team, must accomplish all the goals and objectives found within it. Otherwise, it’s just a document or a file on … [Read More...]
QUICK READS
Ecommerce Responsive Design Tips for Mobile Navigation
With online shopping becoming the new and shopping in stores the old, … [Read More...]
Retailers, the customer experience is much more than just a frill
The online customer service experience is very important to the … [Read More...]
34 Time Management Tips for Busy Entrepreneurs (by Experts) – Shopify
When it comes to being an entrepreneur, time management can be one of … [Read More...]
Smartphones account for nearly half of traffic to e-commerce sites in Q2
As we continue to advance as society as a whole, we are beginning to … [Read More...]
Ecommerce Email List Growth – A Practical Guide from LemonStand
With more people turning the web to buy goods and products, as the … [Read More...]