Customer support software is important for all companies, be they B2B (business-to-business) or B2C (business-to-consumer) and regardless of whether they are just getting started or if they hit Inc.'s list of the country's fastest growing companies like Shopper Approved did this year (2016). The idea to keep clients happy so that they'll keep … [Read More...]
Our Favorite Posts
The Importance of Help Desk Software
How Help Desk Software Can Growth Hack Your Business Help desk software has been around for a long time. Even back in the day, companies used typewriters, corded telephones, and dictation machines to improve their customer support. Late in 1960’s, … [Read More...]
Get Your Free Book from Internet Business Guru Russell Brunson!
While we were at the Click Funnel Hackathon in Dallas a few months ago, internet business guru Russell Brunson told us about his new book Expert Secrets: The Underground Playbook for Creating a Mass Movement of People Who Will Pay for Your Advice. … [Read More...]
Charitable Organizations See Immediate Benefits of Live Chat
According to a new case study, charitable organizations have seen immediate benefits of live chat. Of course, the same is true for businesses as is true for charitable organizations. This case study demonstrates how a charity for helping children … [Read More...]
Live Chat is Gateway Drug for Offering Better Customer Support
Many companies have moved away from customer service agents to IVR (interactive Voice Response) systems. These can be annoying. For example, while listening to the fifth prompt in the third level of options, many calls transform from patient pleas … [Read More...]
Does Your Small Business Have a Mobile App?
These days, we carry our smartphones everywhere. People are using them to play games, order food, make purchases, do research, communicate, check reviews, read books, find love and generally get by day to day. Some people even use them as phones. … [Read More...]
QUICK READS
All Great Customer Service Cultures Share These 8 Elements. How Does Your Company Measure Up? – Forbes
Customer services that have these qualities may be considered great. … [Read More...]
45% Of Retailers Plan To Add AI To Enhance Customer Service – MediaPost Communications
Thanks to people's increasing interaction with artificial intelligence … [Read More...]
Disrupt Your Industry With Stellar Customer Service – Forbes
Most companies are operating at a mediocre, or average level. … [Read More...]
AI is the brains behind more caring customer service – VentureBeat
Although there is room for improvement, using Bots in customer service … [Read More...]
This is great customer service – Citrus County Chronicle
Daniel Bachelor, a store manager at the Lowes in Inverness, is … [Read More...]