Many companies have moved away from customer service agents to IVR (interactive Voice Response) systems. These can be annoying. For example, while listening to the fifth prompt in the third level of options, many calls transform from patient pleas for help to aggravated demands. This is not a good thing, especially since we have long known that the … [Read More...]
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6 Unknown Benefits of Live Chat
When it comes to providing customer service benefits, you can never do everything right. Surely you can try, but seldom do I believe that customers can ever be 100% satisfied. The best any business setup can do is be flexible in the way they handle … [Read More...]
Help Desk Software Gives Businesses Super Powers
Superman can WOOSH through the air, Spiderman can THWIP spider webs, and now you can provide help desk software to your customers with a single CLICK! Having help-desk software is kind of like having a superpower because it's an absolute necessity … [Read More...]
Live Chat ~ A Win-Win for Everyone!
Win-Win Online writer Val Seegmiller talks about how live chat is a win-win for both the consumer and the online business owner in his article is found here, Live chat is good for the consumer because questions can get answered immediately. No … [Read More...]
A Simple Way to Increase Conversions
If you are an online business owner, I would like to show you a simple, inexpensive way to increase conversions on your website. You probably think it sounds too good to be true. But some things that sound too good to be true, are actually true. … [Read More...]
Ensure E-commerce Success by Offering Live Chat
Some online gurus say that e-commerce businesses that aren't offering live chat to their customers might never succeed. The biggest issue with online vs. in-store shopping is that customers are can become disconnected from a support or salesperson … [Read More...]
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Translating Website Visits Into Quality Leads
Constructing and keeping up the site itself turned into the goal - and … [Read More...]
5 Content Marketing Ideas for May 2017
A website for ecommerce professionals has a feature which recommends … [Read More...]
What is Bounce Rate? (And How Can I Fix Mine?)
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How to Network in Today’s World: Tips and Tactics For Creating Priceless Connections
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Why Good Old Fashioned Customer Service Will Keep Humans Ahead Of The Robots – HuffPost UK
Most jobs these days have a technology component, but many jobs are … [Read More...]