Average Handle Time (AHT) has become a metric that drives quality and efficiency and improves your customer and agent experience. An important KPI (Key Performance Indicator) for judging your customer support staff is their Average Handle Time. It is a popular metric whether they are phone, email or live chat agents. But let's take a step back and … [Read More...]
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PCI Compliance: What You Need to Know to Protect Your Business
In a world that revolves around technology and the internet, with businesses moving online and accepting credit cards as payment both in store and online; it is crucial, now more than ever before that credit card information is protected. Most … [Read More...]
5 Powerful Customer Service Tips
All e-commerce businesses have customers. How we act and react with them can mean the difference between losing them or getting them to stay and refer their friends and family members. Here's a few tips to keep your customers happy. Call Them by … [Read More...]
Why Your Company Needs Help Desk Software
Help desk software like Rhino Support allows your company to solve customer issues quickly, effectively, and effortlessly. Some of the issues that can be resolved using the customer support software may include retrieval of forgotten passwords or … [Read More...]
Top 5 Benefits of Live Chat
Do you use live chat on your website to engage with your visitors or to answer questions from your customers? Do you plan on adding a live chat feature but don’t know how to add it or if it can really benefit you or your business? There is an … [Read More...]
Why Your Online Company Needs to Offer Live Chat
Now! That is when you need to start offering live chat to your online visitors if you are not yet doing so. Here is the link: RhinoSupport.com. If you haven't heard, live chat has continued to increase in popularity since 2009 when only 38% of … [Read More...]
QUICK READS
Translating Website Visits Into Quality Leads
Constructing and keeping up the site itself turned into the goal - and … [Read More...]
5 Content Marketing Ideas for May 2017
A website for ecommerce professionals has a feature which recommends … [Read More...]
What is Bounce Rate? (And How Can I Fix Mine?)
A website's bounce rate is the percentage of people who enter your … [Read More...]
How to Network in Today’s World: Tips and Tactics For Creating Priceless Connections
A website from a company that develops software for online stores has … [Read More...]
Why Good Old Fashioned Customer Service Will Keep Humans Ahead Of The Robots – HuffPost UK
Most jobs these days have a technology component, but many jobs are … [Read More...]