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You are here: Home / News / 10 Online Customer Service Mistakes – Business 2 Community

10 Online Customer Service Mistakes – Business 2 Community

June 16, 2017 By RhinoSupport Leave a Comment

These are some mistakes involving customer service online. Taking too long to respond as timely correspondence should be a priority. Not owning faults and apologizing to the customer. Taking it to heart when a customer shares a complaint. Participating in a public argument with a customer creates a negative experience. Neglecting feedback from customers that is negative. Not allowing more than one communication preference. Overlooking needs that may look the least important. Never communicating gratitude by saying thanks.

Read more: 10 Online Customer Service Mistakes – Business 2 Community

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Related posts:

  1. How Do You Deliver Excellent Customer Service in Your Business? – Business 2 Community
  2. 7 Simple Strategies for Improving Your Customer Service Quality – Business 2 Community
  3. 4 Great Customer Service Strategies Backed by Data – Business 2 Community
  4. 4 Tips to Reduce Customer Service Complaints in B2B – Business 2 Community

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