These are some mistakes involving customer service online. Taking too long to respond as timely correspondence should be a priority. Not owning faults and apologizing to the customer. Taking it to heart when a customer shares a complaint. Participating in a public argument with a customer creates a negative experience. Neglecting feedback from customers that is negative. Not allowing more than one communication preference. Overlooking needs that may look the least important. Never communicating gratitude by saying thanks.
Read more: 10 Online Customer Service Mistakes – Business 2 Community
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