Live Chat and Helpdesk Software

#1 Support Software

  • Home
  • Features
    • Company Updates
    • Info Articles
    • Industry News
    • Promotions
    • Press Releases
  • Commentary
  • News
  • Get Started Now!
You are here: Home / Commentary / 3 Keys for Shifting to Preemptive Customer Service – CRM Magazine – Destination CRM
3 Keys for Shifting to Preemptive Customer Service – CRM Magazine – Destination CRM

3 Keys for Shifting to Preemptive Customer Service – CRM Magazine – Destination CRM

June 17, 2017 By RhinoSupport Leave a Comment

Customer service, traditionally performed after a customer initially contacts your company, needs to change to stay relevant and successful. It should be initiated proactively, providing a better customer service experience. You can set up a self service portal that can be personalized to the customer. You need to promote communication throughout the different departments in your company, collaborate to solve problems. Keep current with any tools available to you for customer service, it pays to be aware of the trends.

Key Takeaways:

  • Companies need to move from a reactive model of customer service to a proactive one in order to better serve the customers needs
  • Modern companies need to communicate across all departments in order to quickly and effectively solve the customer’s issues to create the basic reactive model
  • Top-performing companies have found that customers would prefer a personalized web portal that allows a customer to help themselves rather than having to email or call the company for assistance

“The only way to get off of the reactive service treadmill is to move to a model that focuses on eliminating the reasons why customers call for support in the first place.”

Read more: http://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/3-Keys-for-Shifting-to-Preemptive-Customer-Service-118768.aspx

(abstract 34OWYT6U3WHKWO9ZVQHD94PGOVP9IK 31QTRG6Q2TDT1V246Z4F52F3H02PY2 A3PDOZ6I8PE9ZK)(authorquote 3INZSNUD80Q3ODTD3CG2I793WQND9S 3R5F3LQFV2KBLL08NLTJU9JFDPEZOQ AMVBZXM810ZMA)(keypoints 3SU800BH86SVXELL69HDE23GSQNQU2 34Z02EIMISDUWSZQF82QIKMGUQM0TV A4GSTGMNHEZCQ)

Related posts:

  1. Great Customer Service Takes Empathy – Destination CRM
  2. Digital Customer Service or a Human Touch? What DO customers WANT? – Customer Think
  3. Four Steps to Defusing Customer Service Battles – Builder Magazine
  4. Customers prefer bots over customer service agents for simple tasks – Research Magazine

Filed Under: Commentary

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

  • Facebook
  • LinkedIn
  • RSS
  • Twitter

Most Popular Posts

The Importance of Help Desk Software
6 Examples of Epic Explainer Videos

6 Examples of Epic Explainer Videos

Comparing Rhino Support and Zendesk

Comparing Rhino Support and Zendesk

How to Know What Consumers Want: 5 Statistics That Explain It

How to Know What Consumers Want: 5 Statistics That Explain It

10 Ecommerce Blogs You Should Follow

10 Ecommerce Blogs You Should Follow

Categories

  • 4x Buyer Protection
  • Benefits of Live Chat
  • Commentary
  • Company Updates
  • Customer Service
  • emailpromo
  • FAQs
  • Features
  • How To
  • Increase Conversions
  • Industry News
  • Info Articles
  • Live Chat
  • News
  • Popular
  • Press Releases
  • Promotions
  • Quality Customer Support
  • Rhino Support
  • Rhino Support vs. Zendesk
  • Tips and Tricks
  • Trust Guard
  • trust seals
  • Uncategorized
  • website security

About · Contact Us · Get Started
Copyright © 2023 · Rhino Support