Having innovative forms of customer service technology are important in providing the best client and company relations among any form of marketing. Many individuals are apprehensive about how to approach their bosses when it comes to updating their customer service technology. It is important to approach the issue in terms of profit margins in order to directly demonstrate how these programs can potentially earn the company higher income rates. Also try to specifically illustrate the IT statistics surrounding these programs to show how productive they can truly be for the company.
- The message should pair together stories and verbatim feedback that illustrates the impact on the customer and agent journey with the right metrics that prove the value to the organization.
- A solid demo of the product gives you the opportunity to A/B test and compare the effectiveness of the old versus the new. In support, here are some metrics I’d want to see positive movement on.
- When you land on a piece of technology that you think can really make a difference in your organization, take the time up front to understand the true impact
“Effective storytelling is an art form that’s been used throughout the history of humanity to persuade others to take action.”