83% of shoppers need help when buying online. Companies that use a live chat option are making great progress in the field of e-commerce. Companies with a visitor tracking tool have the capacity to give better live chat help as they know the likes of their individual customers. The tracking tools also enable businesses to customize their sites for individual shoppers making it easy for them to navigate to the pages they are most likely to purchase products.
3 Ways To Improve eCommerce Customer Experience With Live Chat
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