Reducing customer service complaints can bring more profit to your company. Offering several means to reach you, including live chat, phone and email eases tension for the customer because the process is easier to initiate. Make sure your customer service agent is an expert in the topic the customer is concerned about, it can build trust and ease tension. Using customer service software can make it easier to directly contact customers. Finally develop a self-service portal, it can create a drop in customer complaints if it’s easier for a customer to manage.
Key Takeaways:
- -Match the right agents to customers – This is an important tip more companies need to consider. Relationships matter in the business-to-business (B2B) world and your customers value agents who unders
- -use cloud-based customer service technology, it’s easier than ever to reduce complaints by deploying customer service software.
- -Letting customers answer their own questions on their own time may be the best way to reduce customer complaints
“One of the keys for minimizing complaints is to make customers happy at the start of the customer service process.”
Read more: http://www.josic.com/4-tips-to-reduce-customer-service-complaints-in-b2b
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