Thanks to people’s increasing interaction with artificial intelligence including Siri and Alexa, customers are getting used to using chatbots and prefer fast results to human interactions. Realtors looking to provide a seamless and enhanced customer service experience while maintaining customer loyalty are increasingly looking to use artificial intelligence to enhance their customer service. Although the technology is currently not in widespread use, it is expected to be implemented for widespread use within the next three years.
- Many companies that work with customer service are deciding to use AI in an effort to boost that customer service.
- The top two reasons given, for “employing” AI: 1. to boost customer service and to hopefully increase customer loyalty, through that better customer service.
- While the number of those “employing” AI is on the rise, the great majority of retailers do not use or plan on using AI to boost customer service.
“There’s a coming convergence of AI with traditional customer service, which is on track to completely change the shopping experience, based on a new study.”