There are 5 very common customer service failures. Failing to fix a problem in a swift manner is one of these mistakes. It is very frustrating to wait a long time for a problem to be fixed. It is not good to keep things broken. Doing too much with one package is another one, which is amazing. There is a lot of pressure to provide free shipping and many operations try to put as much as they can in one box.
Read more: 5 Common Customer Service Failures – Multichannel Merchant (blog)
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