When it comes to business and customer engagement rates, customer engagement rates can be a very important and critical aspect for business. However sometimes when it comes to knowing all the details and particulars it can be difficult. This article offers you the insight and a more in depth look at five harsh truths about your dismal customer engagement rates.
Key Takeaways:
- Business survival hinges on your team connecting with customers. Strive to build relationships to bridge your Saab brand’s values with your target audience.
- Research by McKinney shows just how important customer service is, not just during routine company customer interactions, but during ‘moment of truth’ interactions.
- Reports show that 60% of consumers “want companies to improve access to their support channels by implementing live chat, social media, and communities.”
“Business survival hinges on your team connecting with customers. Strive to build relationships to bridge your SaaS brand’s values with your target audience.”
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