The key characteristics of providing great customer service are dignity, humility, and patience. There are some fields where customer service is extremely important and will make or break the business. Weddings top the list. This is a special day, people want every detail to be perfect, and providing good customer service is the only way to get more recommendations. The food and beverage industry also relies on customer service. There is a lot of competition and the place that gives the best experience gets the business. In retail, the employees have to sell without being pushy, convince the customer they want it, and be very educated on the product. People have very high expectations of customer service in finances because money is central to everyone’s life. In new technology and start ups customer service is essential and has to be perfect. A new company will never take off with negative reviews.
- customer service is important because most of us has been either a member or a recipient
- it is a hard occupation but a rewarding one if done correctly using certain skills as patience and dignity
- customer service could possibly lead to a lifelong relationship with that customer
“Providing excellent customer service is no easy task. It requires a sense of humility, dignity, and patience, as well as a knack for being a people person in general. And while it’s not always the easiest occupation to hold, it can also be one of the most rewarding in terms as it’s the first point of entry in building a relationship with a customer that could be with you for life”