Not only can live chat boost your bottom line, gain you repeat customers and cut down on payroll expenses, customers overwhelmingly report that they love live chat.
A whopping 90% of customers said in a recent survey that they find live chat to be helpful.*
And 63% of customers said they’re more likely to do repeat business with a site that offers live chat.**
If those compelling stats alone aren’t enough to convince you to go with live chat from Rhino Support, read on for five reasons customers love live chat – and will love your company for offering it.
Nothing beats the convenience like live chat. Customers expect options when it comes to customer service, and many will leave your site rather than hunt down a customer service phone number or email to have questions answered.
It’s much quicker to type up a question in a chat box rather than wade through a long array of recorded voice prompts on the customer service line or leave the page they were shopping on to type in an email form. With live chat, customers’ questions are answered almost as quickly as they can think of them.
No impersonal email form or pre-recorded voice with live chat. In just seconds they can reach a real live human being, chatting with them just like they’re used to on social media sites.
Many people shop online during work hours, meaning they won’t want to pick up the phone to ask what may be a pivotal question to get them to make that purchase. Or they may be on a noisy bus or surrounded by family at home trying to secretly purchase a gift for their loved one – live chat makes it possible to be discreet.
Customers Will Love Live Chat – and your company, too
Not only will customers love live chat, they’ll love your company for adding it to your service options, making their shopping experience that much easier and friendly.
Want to learn more? Read all about Rhino Support Live Chat’s features.
Ready to experience the benefits of Rhino Support Live Chat? Try us for free!
*ATG Global Consumer Trend study.