There are 5 things to consider before you outsource your customer service. Outsourcing is a great gift from the ever evolving internet technology to small businesses. It gives them full access to a global talent pool while still receiving competitive pricing. When it comes down to something like customer service, a lot of companies had serious doubts on how outsourcing fits into their big picture. This is partly because of all the myths out there about outsourcing.
Read more: 5 Things to Consider Before Outsourcing Your Customer Service – Customer Think
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