Are you responding to customers on social media? Do you customize your interactions with them? Your brand and online reputation depend on how you provide social media customer service. In this article you will find four ways social media conversations create an extraordinary customer experience that inspires loyalty and word-of-mouth recommendations.One of the great benefits of providing customer support on social media is being able to connect with consumers in real time. You see a need and you try filling it. You hear a problem and you solve it.
Read more: 5 Tips For Delivering Exceptional Customer Service On Social Media – Huffington Post
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