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You are here: Home / News / 5 ways technology can strengthen customer service (without losing the human touch) – Information Age

5 ways technology can strengthen customer service (without losing the human touch) – Information Age

June 27, 2017 By RhinoSupport Leave a Comment

Technology is so prevalent these days, and should be used for customer service before, during, and after a sale. One great way to do this is to come up with a CRM (customer relationship management) system, where you can put in your customers’ details and their full histories come up. Bots, or smart online chat tools, can be used to do live chat with customers. Outsource if you need to, but only the right parts of your service. Finally, embrace social media to field customer requests, and also, be sure you’re not completely reliant on technology! Use it as a tool.

Read more: 5 ways technology can strengthen customer service (without losing the human touch) – Information Age

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Related posts:

  1. AI-Powered Customer Service Needs The Human Touch – Huffington Post
  2. Digital Customer Service or a Human Touch? What DO customers WANT? – Customer Think
  3. 4 Ways to Improve Customer Service Through Technology – Small Business Trends
  4. Consumers Worldwide Want the Human Element in Customer Service

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