Live Chat and Helpdesk Software

#1 Support Software

  • Home
  • Features
    • Company Updates
    • Info Articles
    • Industry News
    • Promotions
    • Press Releases
  • Commentary
  • News
  • Get Started Now!
You are here: Home / Commentary / 7 Phrases That Undermine Client Relationships (And What to Say Instead)
7 Phrases That Undermine Client Relationships (And What to Say Instead)

7 Phrases That Undermine Client Relationships (And What to Say Instead)

August 24, 2016 By RhinoSupport Leave a Comment

Client relationships are crucial to any business and maintaining them is a key component to future success. In an age where many communications are done via email, using the wrong words can change a client’s perception of you and your organization in an adverse way. Here are 7 phrases to avoid, and what you should be saying instead.

Key Takeaways:

  • Be mindful of how and what pronouns you use when talking to a client
  • Make sure you have open communication with the client
  • If you are unsure of something clarify it

“At the end of the day, you and your client are both working towards the same thing: their success. When you use “I” to discuss a task or a goal, it subtly positions your agency as a third party. Using “we” fosters a collaborative discussion where you and your client are both on the home team.”

http://blog.hubspot.com/marketing/phrases-undermine-client-relationships#sm.000009zm84kr3re13qkytr68ysx7y

Related posts:

  1. How to Be Better and Different and Why You Must
  2. 3 Top tips to increase engagement with your e-commerce store – Ecommerce Platforms
  3. Product Photography: The Ultimate DIY Guide
  4. 6 Overlooked Ways to Win More New Clients

Filed Under: Commentary

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

  • Facebook
  • Google+
  • LinkedIn
  • RSS
  • Twitter

Most Popular Posts

The Importance of Help Desk Software
How to Know What Consumers Want: 5 Statistics That Explain It

How to Know What Consumers Want: 5 Statistics That Explain It

Comparing Rhino Support and Zendesk

Comparing Rhino Support and Zendesk

Twitter Makes Big Changes for Its Followers

Twitter Makes Big Changes for Its Followers

5 Simple Tips to Gain Repeat Customers

5 Simple Tips to Gain Repeat Customers

Categories

  • 4x Buyer Protection
  • Benefits of Live Chat
  • Commentary
  • Company Updates
  • Customer Service
  • emailpromo
  • FAQs
  • Features
  • How To
  • Increase Conversions
  • Industry News
  • Info Articles
  • Live Chat
  • News
  • Popular
  • Press Releases
  • Promotions
  • Quality Customer Support
  • Rhino Support
  • Rhino Support vs. Zendesk
  • Tips and Tricks
  • Trust Guard
  • trust seals
  • Uncategorized
  • website security

About · Contact Us · Get Started
Copyright © 2022 · Rhino Support