9 Ways to Improve Your Contact Center Operations

Call centers can be highly valuable to businesses in many ways. Aside from driving revenue and providing great service they can also help disgruntled consumers feel more comfortable with your company again. This article includes nine tips and tricks to improve your call center and its operations to ensure good relations with consumers.

Key Takeaways:

• Order taking, customer service and fulfillment
• Implement a call monitoring program
• Develop and track the cost of employee turnover:

“Studies have found that turnover costs between $3,000 and $10,000 per head between recruitment, hiring, testing, training and coaching new employees.”

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