A lighthearted article from Travel and Leisure tells the story of a young college student named Juan who sends a prank customer compliant text to Southwest Airlines. In it, he mentions the “rude” treatment he received from one of the stewardesses on his flight. The response was immediately apologetic, but then took a hilarious turn when Juan had said he’d taken a picture of the said rude employee. I won’t spoil the ending for you, but apparently laughs were had on BOTH sides.
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