A customer service job is not for someone with a faint heart. Customers might not be kind and they can sometimes be downright crude. But, that does not change the description of what a customer service rep does. They always have to work on the premise that the customer is always right. It is important to take everything in stride when you are a customer service agent. Dealing with abusive customers is the hardest part of the work.
- The job of a customer service representative is not for all, it requires certain skills including the art of communication and great patience.
- “It is not easy. Most people think that you can be a customer service representative as long as you know how to speak a language fluently and willing to work on shifts,” said Zati Farhana Zulkarnain.
- A customer service representative is also required to understand the job scope of their colleagues at different departments in order to explain to customers when they call to inquire
“Customers may not be kind or even can be unforgiving but the customer service representatives still have to work on the premise that the customers are always right.”