Although there is room for improvement, using Bots in customer service can provide customer care that your clients want now. Technology can be used to satisfy the customer as well as following up long after the customer service experience is over. Using Bots can prevent any negativity displayed by a representative when dealing with an irate customer.The level of customer engagement provided by artificial intelligence will keep your customers interested happy and wanting to continue being a client of yours.
- Messaging app users are starting to outnumber social media app users
- Previously, the online commerce model was focused on efficiency and speed
- Negative conversations, such as convincing someone to buy something, leave the customer with a bad experience and therefore an unwillingness to buy there in the future
“By bending the conversational model beyond a linear path into one that responds to the user’s needs, engages their wants, and even manages their frustration, brands will be able to connect with customers at an unprecedented level.”