An online news service has a report about the growing importance of artificial intelligence, known as AI. Currently, 38% of American businesses use AI, and the percentage is expected to reach 62 by 2018. A graphic lists the top ten AI types. The writer has statistics about the impact of AI. He notes 7% of American jobs will be obsoleted by AI. He thinks that AI will have the most impact in the area of customer service. He urges companies to use AI in customer service to remain competitive.
Read more: AI-Powered Customer Service Needs The Human Touch – Huffington Post
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