Eighty percent of customers questioned said they would switch businesses due to poor customer service. Companies need to depend on brand locality with customers staying satisfied and coming back in order to remain successful. Customers want fast resolution to issues and often prefer human interaction to feel they are being cared for. You need to create a system that can help your customer in the right direction toward the help they need by a direct path and not by getting transferred multiple times. Customer history and data is also an important tool to use with several programs available to help you recognize the customer and anticipate their needs.
You are here: / / Bad Customer Service? Most Consumers Will Dump Your Brand – Business News Daily