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You are here: Home / Commentary / Best Practices For Online And Ecommerce Customer Service – Customer Think
Best Practices For Online And Ecommerce Customer Service – Customer Think

Best Practices For Online And Ecommerce Customer Service – Customer Think

June 19, 2017 By RhinoSupport Leave a Comment

Virtual customer service is a whole different ballgame then face-to-face connections with customers. That why it’s important to learn how to navigate e-commerce and the virtual customer service world that we live in. Creating a decent FAQ page and finding a way to answer your customers in a timely manner or both very important. You will need to learn how to connect with both social media and with emails. Customers also expect a timely response, finding a way to do that is important too.

Key Takeaways:

  • FAQ sections of websites should be able to answer more common customer questions in an easy format.
  • It is important to actively communicate and respond to customers who post on an of the company’s social media pages.
  • Customers should be able to locate all methods of contact for the company quickly.

“No business, whether online or brick and mortar, can obtain longstanding success without proper customer service practices.”

Read more: https://customerthink.com/best-practices-for-online-and-ecommerce-customer-service/

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Related posts:

  1. How To Use Social Customer Service To Improve Your Business – Business 2 Community
  2. Best Practices For Online And Ecommerce Customer Service – Customer Think
  3. For Customer Service Secrets And Best Practices, Try Consulting A Master Of Hospitality – Forbes
  4. Nine Customer Service Best Practices That Will Lead Your Company To Extraordinary Success – Forbes

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