Virtual customer service is a whole different ballgame then face-to-face connections with customers. That why it’s important to learn how to navigate e-commerce and the virtual customer service world that we live in. Creating a decent FAQ page and finding a way to answer your customers in a timely manner or both very important. You will need to learn how to connect with both social media and with emails. Customers also expect a timely response, finding a way to do that is important too.
- FAQ sections of websites should be able to answer more common customer questions in an easy format.
- It is important to actively communicate and respond to customers who post on an of the company’s social media pages.
- Customers should be able to locate all methods of contact for the company quickly.
“No business, whether online or brick and mortar, can obtain longstanding success without proper customer service practices.”