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You are here: Home / Commentary / Buddy Rice Says Customer Service Is Key In An Online World – Travel Market Report
Buddy Rice Says Customer Service Is Key In An Online World – Travel Market Report

Buddy Rice Says Customer Service Is Key In An Online World – Travel Market Report

May 10, 2017 By RhinoSupport Leave a Comment

Customer service is central to successful business, especially with the advent of the internet. It is easier than ever for people to share reviews and have it be seen by so many consumers. Buddy Rice, a respected customer service executive within the travel industry, says that travel agents need to provide superior service. Going above and beyond can create a much better experience for customers, which will lead to glowing reviews. Even one bad review can damper a company’s reputation.

Key Takeaways:

  • No matter your price, its important that your customer service is top notch because that is what people will remember
  • Having great customer service means responding to customers as soon as possible even when its a complaint
  • To have great customer service you need to make sure that you are going above and beyond for all your customers

“The key is to create a lasting impression that projects the strengths of a travel agent’s brand during good times, and transcends honest mistakes.”

Read more: http://www.travelmarketreport.com/articles/Buddy-Rice-Says-Customer-Service-Is-Key-In-An-Online-World

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Related posts:

  1. Three Big Trends from LiveChat’s Customer Service Report – Customer Think
  2. Business perspective: 3 ways customer service will increase your bottom line – Tulsa World
  3. A College Student Tried to Prank Southwest but the Customer Service Rep Was Ready – Travel+Leisure
  4. Amazon plans convenience stores for online food shoppers, report says

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