Customer service is central to successful business, especially with the advent of the internet. It is easier than ever for people to share reviews and have it be seen by so many consumers. Buddy Rice, a respected customer service executive within the travel industry, says that travel agents need to provide superior service. Going above and beyond can create a much better experience for customers, which will lead to glowing reviews. Even one bad review can damper a company’s reputation.
- No matter your price, its important that your customer service is top notch because that is what people will remember
- Having great customer service means responding to customers as soon as possible even when its a complaint
- To have great customer service you need to make sure that you are going above and beyond for all your customers
“The key is to create a lasting impression that projects the strengths of a travel agent’s brand during good times, and transcends honest mistakes.”