AI is progressing fast these days and the question has been posed on whether, or not AI can replace your regular customer service representative. Businesses all over the place are changing the way they do business by giving their most simple tasks to AI. This allows representatives to focus on more complex tasks. But, before humans are replaced, there still needs to be a lot of progression in this area. AI is not ready to take over just yet.
Read more: Can AI Replace Your Customer Service Representative? – WebProNews
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