Customer services that have these qualities may be considered great. Customer service culture involves leadership and management positions being efficient. Having a sense of humility and asking for feedback. Putting some pride into your work to give it a personable flair. Doing what is required to … [Read more...]

Thanks to people's increasing interaction with artificial intelligence including Siri and Alexa, customers are getting used to using chatbots and prefer fast results to human interactions. Realtors looking to provide a seamless and enhanced customer service experience while maintaining customer … [Read more...]

Most companies are operating at a mediocre, or average level. Customers are mostly satisfied, but passive. So, your company doesn't have to be much better than average in order to beat out competition in your industry. How do we do this? There are a number of ways. Don't keep new customers waiting … [Read more...]

Although there is room for improvement, using Bots in customer service can provide customer care that your clients want now. Technology can be used to satisfy the customer as well as following up long after the customer service experience is over. Using Bots can prevent any negativity displayed by a … [Read more...]

Daniel Bachelor, a store manager at the Lowes in Inverness, is applauded for his great customer service. The customer had an issue with a GE washer bought at the store and was getting frustrated from not getting anywhere with phone calls to customer service. She called Lowes to talk to him directly … [Read more...]

Providing bad customer service is just as bad as bad advertising, it is very easy to implement the process of providing good customer service from your company as long as you follow some basic and easy guidelines. You need to realize that the customer and what they think is more important than what … [Read more...]

Bad customer service is the biggest turn-off for consumers of a brand. In this digital age there are many ways to provide customer service and many of your patrons expect more than just a call center option. Utilize social media to provide help and address complaints placed there. Email can do a lot … [Read more...]

Business expert Charlie Dexter gives his insight into why you cannot ask a business to provide better customer service. Customer service comes down to the people that these businesses employ and not the businesses themselves. He makes a comparison with ducks and Eagles ducks tend to quack a lot and … [Read more...]

Customer service is very important to keep your company profitable, but some companies stick to bad habits with their customer service they can lead to profit losses in the long run. You need to be aware and use the latest technologies and not use the old ways of tracking your customers. You need … [Read more...]

Virtual customer service is a whole different ballgame then face-to-face connections with customers. That why it's important to learn how to navigate e-commerce and the virtual customer service world that we live in. Creating a decent FAQ page and finding a way to answer your customers in a timely … [Read more...]