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PCI Compliance: What You Need to Know to Protect Your Business

June 5, 2018 By RhinoSupport Leave a Comment

PCI Compliance: What You Need to Know to Protect Your Business

In a world that revolves around technology and the internet, with businesses moving online and accepting credit cards as payment both in store and online; it is crucial, now more than ever before that credit card information is protected.  Most people work hard to protect their personal information … [Read more...]

Filed Under: Increase Conversions, Trust Guard, website security Tagged With: PCI Compliance, PCI Compliant Scanning

5 Powerful Customer Service Tips

February 5, 2018 By RhinoSupport Leave a Comment

5 Powerful Customer Service Tips

All e-commerce businesses have customers. How we act and react with them can mean the difference between losing them or getting them to stay and refer their friends and family members. Here's a few tips to keep your customers happy. Call Them by Their Name We all feel special when our name is … [Read more...]

Filed Under: Customer Service, Features Tagged With: customer service, Loyal customers, Rhino Support, tips and strategies

Why Your Company Needs Help Desk Software

January 9, 2018 By RhinoSupport Leave a Comment

Why Your Company Needs Help Desk Software

Help desk software like Rhino Support allows your company to solve customer issues quickly, effectively, and effortlessly. Some of the issues that can be resolved using the customer support software may include retrieval of forgotten passwords or reporting an issue with a product or service. … [Read more...]

Filed Under: Customer Service, Quality Customer Support, Rhino Support Tagged With: customer support software, FAQs, help desk software, knowledge base, Rhino Support

Top 5 Benefits of Live Chat

January 9, 2018 By RhinoSupport Leave a Comment

Top 5 Benefits of Live Chat

Do you use live chat on your website to engage with your visitors or to answer questions from your customers? Do you plan on adding a live chat feature but don’t know how to add it or if it can really benefit you or your business? There is an easy-to-use, comprehensive software called Rhino … [Read more...]

Filed Under: Benefits of Live Chat, Live Chat Tagged With: benefits of live chat, live chat, Rhino Support, Rhino Support Live Chat

Why Your Online Company Needs to Offer Live Chat

January 2, 2018 By RhinoSupport Leave a Comment

Why Your Online Company Needs to Offer Live Chat

Now! That is when you need to start offering live chat to your online visitors if you are not yet doing so. Here is the link: RhinoSupport.com. If you haven't heard, live chat has continued to increase in popularity since 2009 when only 38% of online visitors were using it. Shoppers that have … [Read more...]

Filed Under: Benefits of Live Chat, Features Tagged With: chat agents, live chat, live chat questions, offering live chat, online business owners, online visitors

Every E-Commerce Business Needs Help Desk Software

December 4, 2017 By RhinoSupport Leave a Comment

Every E-Commerce Business Needs Help Desk Software

The customer service arm of an e-commerce business plays a vital role in its survival. Maintaining constant communication with your customers through live chat helps. It is a great way to build trust and loyalty with your customers. One proven way to enhance how you service your customers is by … [Read more...]

Filed Under: Customer Service, Features, Quality Customer Support, Rhino Support Tagged With: customer complaints, Customer Support Tickets, help desk software, Rhino Support Live Chat

Offer Live Chat to Share Joy this Holiday Season

November 20, 2017 By RhinoSupport Leave a Comment

Offer Live Chat to Share Joy this Holiday Season

You better watch out, you better not cry. You better not pout, I'm telling you why: It's because if you aren't offering live chat on your website, you deserve to cry and pout! Live chat will make you the happiest online entrepreneur on the planet. Without it, it's like waking up Christmas morning … [Read more...]

Filed Under: Benefits of Live Chat, Features Tagged With: customer support, e-commerce, Offer live chat, Rhino Support

6 Unknown Benefits of Live Chat

September 7, 2017 By RhinoSupport Leave a Comment

6 Unknown Benefits of Live Chat

When it comes to providing customer service benefits, you can never do everything right. Surely you can try, but seldom do I believe that customers can ever be 100% satisfied. The best any business setup can do is be flexible in the way they handle customer complaints. What better way to know what … [Read more...]

Filed Under: Benefits of Live Chat, Features, Rhino Support Tagged With: benefits of live chat, customer service, customer support, live chat, Rhino Support

Help Desk Software Gives Businesses Super Powers

August 28, 2017 By RhinoSupport Leave a Comment

Help Desk Software Gives Businesses Super Powers

Superman can WOOSH through the air, Spiderman can THWIP spider webs, and now you can provide help desk software to your customers with a single CLICK! Having help-desk software is kind of like having a superpower because it's an absolute necessity for maintaining customer satisfaction. When … [Read more...]

Filed Under: Benefits of Live Chat, Features, Rhino Support Tagged With: benefits of live chat, best live chat, customer service, customer support, helping customers, Rhino Support, super hero, super powers

Live Chat ~ A Win-Win for Everyone!

August 16, 2017 By RhinoSupport Leave a Comment

Live Chat ~ A Win-Win for Everyone!

Win-Win Online writer Val Seegmiller talks about how live chat is a win-win for both the consumer and the online business owner in his article is found here, Live chat is good for the consumer because questions can get answered immediately. No longer do we have to wait on hold forever when … [Read more...]

Filed Under: Benefits of Live Chat Tagged With: business strategies, customer support, live chat, win-win

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