All e-commerce businesses have customers. How we act and react with them can mean the difference between losing them or getting them to stay and refer their friends and family members. Here's a few tips to keep your customers happy. Call Them by Their Name We all feel special when our name is … [Read more...]
Why Your Company Needs Help Desk Software
Help desk software like Rhino Support allows your company to solve customer issues quickly, effectively, and effortlessly. Some of the issues that can be resolved using the customer support software may include retrieval of forgotten passwords or reporting an issue with a product or service. … [Read more...]
Top 5 Benefits of Live Chat
Do you use live chat on your website to engage with your visitors or to answer questions from your customers? Do you plan on adding a live chat feature but don’t know how to add it or if it can really benefit you or your business? There is an easy-to-use, comprehensive software called Rhino … [Read more...]
Why Your Online Company Needs to Offer Live Chat
Now! That is when you need to start offering live chat to your online visitors if you are not yet doing so. Here is the link: RhinoSupport.com. If you haven't heard, live chat has continued to increase in popularity since 2009 when only 38% of online visitors were using it. Shoppers that have … [Read more...]
Every E-Commerce Business Needs Help Desk Software
The customer service arm of an e-commerce business plays a vital role in its survival. Maintaining constant communication with your customers through live chat helps. It is a great way to build trust and loyalty with your customers. One proven way to enhance how you service your customers is by … [Read more...]
Offer Live Chat to Share Joy this Holiday Season
You better watch out, you better not cry. You better not pout, I'm telling you why: It's because if you aren't offering live chat on your website, you deserve to cry and pout! Live chat will make you the happiest online entrepreneur on the planet. Without it, it's like waking up Christmas morning … [Read more...]
6 Unknown Benefits of Live Chat
When it comes to providing customer service benefits, you can never do everything right. Surely you can try, but seldom do I believe that customers can ever be 100% satisfied. The best any business setup can do is be flexible in the way they handle customer complaints. What better way to know what … [Read more...]
Help Desk Software Gives Businesses Super Powers
Superman can WOOSH through the air, Spiderman can THWIP spider webs, and now you can provide help desk software to your customers with a single CLICK! Having help-desk software is kind of like having a superpower because it's an absolute necessity for maintaining customer satisfaction. When … [Read more...]
Live Chat ~ A Win-Win for Everyone!
Win-Win Online writer Val Seegmiller talks about how live chat is a win-win for both the consumer and the online business owner in his article is found here, Live chat is good for the consumer because questions can get answered immediately. No longer do we have to wait on hold forever when … [Read more...]
A Simple Way to Increase Conversions
If you are an online business owner, I would like to show you a simple, inexpensive way to increase conversions on your website. You probably think it sounds too good to be true. But some things that sound too good to be true, are actually true. And it's a fact that providing one key service … [Read more...]