There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option Customer Service Skills that Matter This … [Read more...]
15 Skills of Successful Customer Support Agents – Part 1
There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option Customer Service Skills that Matter When … [Read more...]
C-Level Officers Are Getting More Involved with Customer Service
How well is your company doing at providing exceptional customer service? Sometimes, the only way for c-level officers to answer this question is to get intricately involved in the customer support process. Customers today are resourceful. It is easy to Google names of c-level officers. … [Read more...]
Minimize Customer Service Costs
Whether you are just getting started in the e-commerce world or have been around for years, it's always a good idea to keep customer service costs at a minimum while providing the best possible support. How much is too much to spend on customer support? That depends on your industry and your … [Read more...]
Three Ways to Delight Your Customers
These days, you need to use several customer service techniques to ensure the delight of your customers. When a brand focuses on providing exceptional customer service and support, it can serve as an extremely valuable way to interactively inform online visitors and delight current customers. … [Read more...]
Shine a Spotlight on Your Customers!
The large majority of online consumers, if not all, also take advantage of the benefits afforded them on various social media platforms. In today's world, one of the best ways to create loyal customers is to use social media to throw some spotlight on people who have just joined your brand or have … [Read more...]
Use Social Media to Improve Customer Relations
If you use social media well, it can boost sales, promote your brand, and build long-lasting relationships with your customers. If it isn't done well, the opposite could be true: sales will lag, few will be aware of your brand, and you will have little if any customer loyalty. Here are some tips … [Read more...]
Four Customer Service Lessons for Business Owners
Some companies thrive, oddly enough, even though they provide horrible customer service. Just think how much more successful they could be with quality, caring customer support systems. I just hung up on a customer service / sales rep from Life Alert for my elderly parents. They have no pricing on … [Read more...]
4 Ways to Develop Your Customer Support Team
Whether you are the customer support team or you have an army of 10,000 agents, this article can help you improve your efforts. Is your business-to-business company going through fundamental shifts in how your support team interacts with customers? Do you still funnel everything through one person … [Read more...]
Does Your Customer Service Match Lego’s?
Most of the time, it is better to give a customer more than what he or she asks for. Especially if it benefits an entire family. If you grew up playing with Legos, you know that pieces get lost. Lego's customer service team apparently understands what it's like to be a kid who loves building things … [Read more...]