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Does Your Customer Service Match Lego’s?

October 3, 2016 By RhinoSupport Leave a Comment

Does Your Customer Service Match Lego’s?

Most of the time, it is better to give a customer more than what he or she asks for. Especially if it benefits an entire family. If you grew up playing with Legos, you know that pieces get lost. Lego's customer service team apparently understands what it's like to be a kid who loves building things … [Read more...]

Filed Under: Customer Service, Industry News, Quality Customer Support Tagged With: customer service, helping customers, Repeat Customers, under promise - over deliver

Could Chatbots Replace Humans?

August 22, 2016 By RhinoSupport Leave a Comment

Could Chatbots Replace Humans?

Most companies have lists of frequently asked questions that they provide for their customers instead of chatbots. But that is so last decade! Now, instead of the online visitor trying to find the link to the FAQs, they can open a chat window and ask their questions there to a live customer service … [Read more...]

Filed Under: Industry News, Popular Tagged With: Artificial Intelligence, chatbots, classics, customer service, customer support, live chat

Fear of Cyberattacks Second Only to ISIS Fear: Pew Survey

June 10, 2016 By RhinoSupport Leave a Comment

Fear of Cyberattacks Second Only to ISIS Fear: Pew Survey

A new survey by the Pew Research Center reveals that Americans' fear of cyberattacks is second only to their fear of ISIS. In the survey, poll respondents reported that their number one fear was an attack by ISIS, followed by concern surrounding cyberattacks. More than 80% of said they felt … [Read more...]

Filed Under: Industry News, Trust Guard, Uncategorized, website security Tagged With: cyberattacks, Website Security

Why You Need a Privacy Policy for Your Mobile App

May 30, 2016 By RhinoSupport Leave a Comment

Why You Need a Privacy Policy for Your Mobile App

If your ecommerce offerings include a mobile app, you might be wondering if your app needs a privacy policy. The answer is yes if: You collect, store, or share personal data like emails, names or payment info You use a third party service that requires your app have a privacy policy So … [Read more...]

Filed Under: Industry News, Popular Tagged With: classics, free privacy policy, FreePrivacyPolicy.com, mobile apps, privacy policy

500,000 Privacy Policies Created With FreePrivacyPolicy.com Highlights Increasing Importance of Privacy Concerns

May 19, 2016 By RhinoSupport Leave a Comment

500,000 Privacy Policies Created With FreePrivacyPolicy.com Highlights Increasing Importance of Privacy Concerns

FreePrivacyPolicy.com announces another significant milestone with 500,000 website owners using the free website privacy policy generator at freeprivacypolicy.com to create custom privacy policies. The free privacy policy creator includes several compliance verification tools to help websites … [Read more...]

Filed Under: Industry News, Press Releases, Uncategorized Tagged With: free privacy policy, privacy policy

Top Cyber Attacks and Data Breaches of 2015

April 6, 2016 By RhinoSupport Leave a Comment

Top Cyber Attacks and Data Breaches of 2015

Data breaches this year were spectacular in size and scope, and it seemed just as a new one was reported another cyber attack made the headlines. Engadget summed it up best: "You'd think that 2015's password was 123456." These expert security and tech articles below listed what they consider to be … [Read more...]

Filed Under: Industry News, Info Articles, Trust Guard, Uncategorized, website security Tagged With: cyber attacks, data breaches, Trust Guard, Website Security

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