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Shine a Spotlight on Your Customers!

November 7, 2016 By RhinoSupport Leave a Comment

Shine a Spotlight on Your Customers!

The large majority of online consumers, if not all, also take advantage of the benefits afforded them on various social media platforms. In today's world, one of the best ways to create loyal customers is to use social media to throw some spotlight on people who have just joined your brand or have … [Read more...]

Filed Under: Customer Service, Tips and Tricks Tagged With: customer service, customer support, Facebook, social media

Use Social Media to Improve Customer Relations

November 2, 2016 By RhinoSupport Leave a Comment

Use Social Media to Improve Customer Relations

If you use social media well, it can boost sales, promote your brand, and build long-lasting relationships with your customers. If it isn't done well, the opposite could be true: sales will lag, few will be aware of your brand, and you will have little if any customer loyalty. Here are some tips … [Read more...]

Filed Under: Customer Service, Quality Customer Support, Tips and Tricks Tagged With: customer support, helping customers, live chat, online business, social media

4 Ways to Develop Your Customer Support Team

October 4, 2016 By RhinoSupport Leave a Comment

4 Ways to Develop Your Customer Support Team

Whether you are the customer support team or you have an army of 10,000 agents, this article can help you improve your efforts. Is your business-to-business company going through fundamental shifts in how your support team interacts with customers? Do you still funnel everything through one person … [Read more...]

Filed Under: Customer Service, Quality Customer Support, Tips and Tricks Tagged With: customer service, customer support, Rhino Support, Support Team, Train & Develop Agents

6 Essential Questions to Ask Yourself About Your Online Store

May 6, 2016 By RhinoSupport Leave a Comment

6 Essential Questions to Ask Yourself About Your Online Store

Whether you're just getting started in building your ecommerce site or are an online veteran, there are 6 key questions to ask yourself to ensure you're reaching and retaining the most customers. Do you have Live Chat or a customer support system in place to help you help your customers? Studies … [Read more...]

Filed Under: Benefits of Live Chat, Info Articles, Tips and Tricks, Trust Guard, Uncategorized, website security Tagged With: live chat, privacy policy, ratings and reviews, ToS, Website Security

Get These Pro Blogging Resources

May 4, 2016 By RhinoSupport Leave a Comment

Get These Pro Blogging Resources

Thinking about starting a blog connected to your e-commerce site and don't know where to begin? Or maybe you already have a blog, but you're looking for some strategies to improve it and bring in clients. We've assembled links to some of the best blogging resources from our favorite experts. Expert … [Read more...]

Filed Under: How To, Tips and Tricks Tagged With: blogging, ecommerce blogs

Best Ecommerce Sites by Design, Conversions and Usability

April 25, 2016 By RhinoSupport Leave a Comment

Best Ecommerce Sites by Design, Conversions and Usability

If you're looking for the best ecommerce sites, whether it's by conversions, visitor rating or design, we've got five stellar resources of lists of the very best sites to get your creative juices flowing. Shopify: 30 Beautiful and Creative Ecommerce Website Designs Baymard Institute: Top 100 … [Read more...]

Filed Under: Info Articles, Tips and Tricks, Uncategorized Tagged With: ecommerce design

4 Top Trends in Customer Service

April 15, 2016 By RhinoSupport Leave a Comment

4 Top Trends in Customer Service

Customer service can make or break your company. Even if you think you're offering prime customer service, it's key to remember that as technology and lifestyles change, so does what the customer expects. Customers are evolving, and so are their needs. Fail to meet their needs, fail to get their … [Read more...]

Filed Under: Customer Service, Tips and Tricks, trust seals, Uncategorized Tagged With: live chat, ratings and reviews, Trust Seals

10 Ecommerce Blogs You Should Follow

April 6, 2016 By RhinoSupport Leave a Comment

10 Ecommerce Blogs You Should Follow

With so much content out there, it's hard to know what to pay attention to. But whether you're a budding entrepreneur or a seasoned professional, it makes sense to follow the best of the best in ecommerce for tips, hacks, and resources. We've compiled a list of 10 of the best blogs covering … [Read more...]

Filed Under: Info Articles, Popular, Tips and Tricks Tagged With: classics, ecommerce blogs

6 Examples of Epic Explainer Videos

March 10, 2016 By RhinoSupport Leave a Comment

6 Examples of Epic Explainer Videos

Explainer videos are a must for any website, especially if your company is new, or if you have a product or service that isn't easily understood. If  you don't know where to start or just need some inspiration to kick around new ideas, we've compiled five of our favorite explainer videos to get your … [Read more...]

Filed Under: Popular, Tips and Tricks Tagged With: classics, explainer videos, Trust Guard

4 Infographics to Enhance Your Business Strategy

March 5, 2016 By RhinoSupport Leave a Comment

4 Infographics to Enhance Your Business Strategy

Business owners are always searching for new ways to boost sales conversions and develop better relationships with potential customers. We see a lot of questions in forums by business owners asking whether trust seals make a difference in sales. Our answer is a simple yes. Anything that creates … [Read more...]

Filed Under: Tips and Tricks, Uncategorized Tagged With: PCI Compliance, Shopper Approved, Trust Guard, Trust Seals, Website Security

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