There is a beautiful relationship between customer service agents and chat bots. Chat bots are all over the place these days. You might not even know you are chatting to one sometimes. The customer service solution that most people like is a combination of the chatbot and the customer service … [Read more...]

If you want your company's website to get more traffic and create more sales than other sites, you have to provide a good visitor experience. You need to focus on your landing pages to get customers interested. Your page design should be impressive and easy to navigate. Make sure your site is mobile … [Read more...]

Jargon comes and gies when using marketing but Customer Lifetime Value (CLV) is something you should take note of. It is the value of a customer in sales over several years, past just one transaction and it helps you calculate the effort needed in customer acquisition and retention. Every customer … [Read more...]

It's acknowledged that the younger generation prefers online interactions when dealing with customer service, but what businesses don't realize is that seniors are beginning to prefer it too. The baby boomer generation is beginning to navigate social media as well as purchases online and are … [Read more...]

Having innovative forms of customer service technology are important in providing the best client and company relations among any form of marketing. Many individuals are apprehensive about how to approach their bosses when it comes to updating their customer service technology. It is important to … [Read more...]

Package protection is imperative when ensuring all of your online purchases are delivered to your doorstep in a safe and prompt manner. Unfortunately, many things can get in the way of allowing the package to have a safe transit in the process. Things like misspelled addresses, high-demand shopping … [Read more...]

Customer service is important for any business to maintain. It can make or break your business. If you are committing one of the sins listed here, it is likely going to break your company far sooner than you would ever anticipate. There are nine sins that so many companies commit, sometimes without … [Read more...]

Cold emails are replacing cold calling as a marketing strategy but could they actually be bad fir business? They can be useful if you follow the strategic tips mentioned here. You need to be upfront, don't mislead your potential customer. Be sure to personalize the email to the recipient. Send … [Read more...]

Brick and mortar stores are failing because people like the convenience of internet shopping as well as the fact that by shopping online, they don't have to deal with store associates who can be rude and unhelpful. To stay successful, you need good customer service, here are the tips you need to … [Read more...]

In the lives of professionals there are at times a point of stagnation. To get through these tough times networking can be very enlightening. Having likeminded professionals to discuss issues and problems in business can lead for many to surprising and often enjoyable solutions. Bouncing ideas … [Read more...]