No matter how good you are at excelling customer expectations, there will come a point in time when a bad experience is going to happen. You should be prepared for it because when you are, it is simple to turn the experience into a positive one. This is a key to maintaining customers after they feel … [Read more...]

People may wonder why Japanese customer service is so amazing and it is because Japan has a rule where one strike and you are out. Warmhearted hospitality plus unforgiving customers equals the world's highest service standards. Japan is world famous for having amazing customer service. In Japan, … [Read more...]

Although the ways to deliver customer service over the past few decades has changed, customer service isn't all that different in that the expectation of the customer is the same. Customers want to have a positive outcome from their experience. So no matter what type of customer service whether you … [Read more...]

When running a SaaS business, excellent customer service is important for word of mouth business to be generated. There are however, some things to keep in mind. Customers prefer personal attention, it's not always wise to cut corners using technology. You need to be cordial, pay attention to … [Read more...]

Apple has a brand new way to better handle customers. This is very important for your business. The app will allow your customers to get the answers to the questions, resolve issues and complete transactions on their iPad and Apple Watch. The company will also give users a way to start a … [Read more...]

Techniques learned in customer service can be used throughout your whole organization. Remember that quality assurance boils down to good customer service. You should also start making note of what with the most common customer service issues are so that you can be proactive in dealing with them. … [Read more...]

After a bad experience involving a credit card issue with his daughter who was traveling, the author emphasizes why using scripts in customer service is necessary. Representatives need to be aware of the and even practicing scenarios in which they need to provide customer service in some unusual … [Read more...]

Using DiSC, you can train your employees to perform high quality customer service. It can teach you to hire appropriate people and culture an environment in which internal communication works towards high performance. This communication also expands from manager to agent and between agents … [Read more...]

Nuance, the company was just contracted to facilitate speech recognition and messaging software for Google and Amazon has also been contracted by Apple. The company plans a new app that will allow for virtual customer service. Nuance already successfully provides this service for over 6500 … [Read more...]

Customer service people use Facebook to collect customer responses and encourage participation. Facebook may provide the platform where customers are able to share their experience and have it be seen. Based off their experience, a recommendation may be given to the customers. Being tentative with … [Read more...]