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Why Your Company Needs Help Desk Software

January 9, 2018 By RhinoSupport Leave a Comment

Why Your Company Needs Help Desk Software

Help desk software like Rhino Support allows your company to solve customer issues quickly, effectively, and effortlessly. Some of the issues that can be resolved using the customer support software may include retrieval of forgotten passwords or reporting an issue with a product or service. … [Read more...]

Filed Under: Customer Service, Quality Customer Support, Rhino Support Tagged With: customer support software, FAQs, help desk software, knowledge base, Rhino Support

Every E-Commerce Business Needs Help Desk Software

December 4, 2017 By RhinoSupport Leave a Comment

Every E-Commerce Business Needs Help Desk Software

The customer service arm of an e-commerce business plays a vital role in its survival. Maintaining constant communication with your customers through live chat helps. It is a great way to build trust and loyalty with your customers. One proven way to enhance how you service your customers is by … [Read more...]

Filed Under: Customer Service, Features, Quality Customer Support, Rhino Support Tagged With: customer complaints, Customer Support Tickets, help desk software, Rhino Support Live Chat

The Importance of Help Desk Software

May 22, 2017 By RhinoSupport Leave a Comment

The Importance of Help Desk Software

 How Help Desk Software Can Growth Hack Your Business Help desk software has been around for a long time. Even back in the day, companies used typewriters, corded telephones, and dictation machines to improve their customer support. Late in 1960’s, call centers emerged. Big companies used them to … [Read more...]

Filed Under: Features, Quality Customer Support, Rhino Support vs. Zendesk Tagged With: customer complaints, customer service, customer support, customer support software, help desk software, Rhino Support

Live Chat is Gateway Drug for Offering Better Customer Support

April 7, 2017 By RhinoSupport Leave a Comment

Live Chat is Gateway Drug for Offering Better Customer Support

Many companies have moved away from customer service agents to IVR (interactive Voice Response) systems. These can be annoying. For example, while listening to the fifth prompt in the third level of options, many calls transform from patient pleas for help to aggravated demands. This is not a good … [Read more...]

Filed Under: Benefits of Live Chat, Features, Live Chat, Quality Customer Support Tagged With: benefits of live chat, chatbots, customer service, live chat, live chat support, Rhino Support

15 Skills of Successful Customer Support Agents – Part 2

December 27, 2016 By RhinoSupport Leave a Comment

15 Skills of Successful Customer Support Agents – Part 2

There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option Customer Service Skills that Matter This … [Read more...]

Filed Under: Benefits of Live Chat, Customer Service, Features, Quality Customer Support Tagged With: benfits of live chat, customer complaints, customer service, customer support, customer support software, customers, online business, poor customer service

15 Skills of Successful Customer Support Agents – Part 1

December 23, 2016 By RhinoSupport Leave a Comment

15 Skills of Successful Customer Support Agents – Part 1

There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option Customer Service Skills that Matter When … [Read more...]

Filed Under: Benefits of Live Chat, Customer Service, Features, Quality Customer Support Tagged With: benefits of live chat, customer complaints, customer service, customer support, Rhino Support Live Chat

Bots Increase Customer Service Efficiency

December 9, 2016 By RhinoSupport Leave a Comment

Bots Increase Customer Service Efficiency

Bots are becoming more recognizable thanks to their usefulness in the customer service industry. Have you tried using them? Traditionally, as companies grow in revenue, customer service costs grow as well. Companies have constantly sought ways to minimize these costs through nearshoring, … [Read more...]

Filed Under: Features, Live Chat, Quality Customer Support, Rhino Support Tagged With: chat bots, customer service, customer support, customer support software, increase conversions, knowledge base, Rhino Support Live Chat

C-Level Officers Are Getting More Involved with Customer Service

November 21, 2016 By RhinoSupport Leave a Comment

C-Level Officers Are Getting More Involved with Customer Service

How well is your company doing at providing exceptional customer service? Sometimes, the only way for c-level officers to answer this question is to get intricately involved in the customer support process. Customers today are resourceful. It is easy to Google names of c-level officers. … [Read more...]

Filed Under: Customer Service, Features, Quality Customer Support Tagged With: C-Level Officers, customer complaints, customer service, customer support, helping customers

Minimize Customer Service Costs

November 14, 2016 By RhinoSupport Leave a Comment

Minimize Customer Service Costs

Whether you are just getting started in the e-commerce world or have been around for years, it's always a good idea to keep customer service costs at a minimum while providing the best possible support. How much is too much to spend on customer support? That depends on your industry and your … [Read more...]

Filed Under: Benefits of Live Chat, Customer Service, Quality Customer Support Tagged With: benfits of live chat, customer service, customer support, customer support software, online business, Rhino Support

Three Ways to Delight Your Customers

November 8, 2016 By RhinoSupport Leave a Comment

Three Ways to Delight Your Customers

These days, you need to use several customer service techniques to ensure the delight of your customers. When a brand focuses on providing exceptional customer service and support, it can serve as an extremely valuable way to interactively inform online visitors and delight current customers. … [Read more...]

Filed Under: Customer Service, Increase Conversions, Quality Customer Support Tagged With: customer service, customer support, helping customers, make interactions a delight, online business, Repeat Customers

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