Help desk software like Rhino Support allows your company to solve customer issues quickly, effectively, and effortlessly. Some of the issues that can be resolved using the customer support software may include retrieval of forgotten passwords or reporting an issue with a product or service. … [Read more...]
Every E-Commerce Business Needs Help Desk Software
The customer service arm of an e-commerce business plays a vital role in its survival. Maintaining constant communication with your customers through live chat helps. It is a great way to build trust and loyalty with your customers. One proven way to enhance how you service your customers is by … [Read more...]
The Importance of Help Desk Software
How Help Desk Software Can Growth Hack Your Business Help desk software has been around for a long time. Even back in the day, companies used typewriters, corded telephones, and dictation machines to improve their customer support. Late in 1960’s, call centers emerged. Big companies used them to … [Read more...]
Live Chat is Gateway Drug for Offering Better Customer Support
Many companies have moved away from customer service agents to IVR (interactive Voice Response) systems. These can be annoying. For example, while listening to the fifth prompt in the third level of options, many calls transform from patient pleas for help to aggravated demands. This is not a good … [Read more...]
15 Skills of Successful Customer Support Agents – Part 2
There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option Customer Service Skills that Matter This … [Read more...]
15 Skills of Successful Customer Support Agents – Part 1
There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option Customer Service Skills that Matter When … [Read more...]
Bots Increase Customer Service Efficiency
Bots are becoming more recognizable thanks to their usefulness in the customer service industry. Have you tried using them? Traditionally, as companies grow in revenue, customer service costs grow as well. Companies have constantly sought ways to minimize these costs through nearshoring, … [Read more...]
C-Level Officers Are Getting More Involved with Customer Service
How well is your company doing at providing exceptional customer service? Sometimes, the only way for c-level officers to answer this question is to get intricately involved in the customer support process. Customers today are resourceful. It is easy to Google names of c-level officers. … [Read more...]
Minimize Customer Service Costs
Whether you are just getting started in the e-commerce world or have been around for years, it's always a good idea to keep customer service costs at a minimum while providing the best possible support. How much is too much to spend on customer support? That depends on your industry and your … [Read more...]
Three Ways to Delight Your Customers
These days, you need to use several customer service techniques to ensure the delight of your customers. When a brand focuses on providing exceptional customer service and support, it can serve as an extremely valuable way to interactively inform online visitors and delight current customers. … [Read more...]