Have you met an unsuccessful salesman who really knew his product and company well, but couldn't close the deal? I have. Indulge me a moment to provide you with a personal example. It's the week before Christmas. I'm taking the liberty to relate a spiritual experience to show universal truths of … [Read more...]
Live Chat: The Perfect Matchmaker!
Matchmaker, matchmaker, make me a match, Find me a find, Catch me a catch. Matchmaker, matchmaker Look through your book, And make me a perfect match. Many of us remember these lyrics found in the beloved musical "Fiddler on the Roof." Those of us who are still single or single again can … [Read more...]
Bots Increase Customer Service Efficiency
Bots are becoming more recognizable thanks to their usefulness in the customer service industry. Have you tried using them? Traditionally, as companies grow in revenue, customer service costs grow as well. Companies have constantly sought ways to minimize these costs through nearshoring, … [Read more...]
Strategies to Improve Your Online Customer Service
If you own an online business, you have to be able to take care of online customer service issues quicker than someone with a million Facebook friends can tell them that you haven't. Software programs like Rhino Support can put you in constant contact with your customers. They offer live chat and … [Read more...]
Preparing a Customer Service Program “Warms You Twice”
Henry Ford was quoted as saying "Chop your own wood and it will warm you twice." The same is true when you prepare a customer service program. The process that your team goes through in preparing your customer service program is just as valuable as the end result. First, you warm your inside … [Read more...]
How Are You Losing Your Customers?
According to my friend Charlie over at newsminer.com, there are several reasons why you may be losing your customers. Some of them die or move to a different area or country. Others leave because of a competitor's price or their high level of customer service. More will leave because they are … [Read more...]
Would You Purposefully Provide Poor Service?
Providing awful stuff and poor service is great for business. You can always upsell customers to something that works. I hope I've frustrated you with that prior statement. No company or government agency should think this way - to purposefully provide poor customer service. But it looks like some … [Read more...]
Use Live Chat Options Everywhere!
Live chat is a powerful sales tool. But don't confine it to your web page. Giving your site visitors the option to chat with a sales representative is a key driver in increasing revenues. If you don’t yet have Rhino Support set up on your business website, then you’re missing out on major impact … [Read more...]
Why Your Business Should Focus on Live Chat
We know that live chat might not be the first thing you think about each morning as a business owner. Here are a few things that companies have to deal with on a daily basis: ~Hiring, training, monitoring, developing and firing employees; ~Creating, testing, improving, expanding and removing your … [Read more...]
Customer Support Should Be Big Part of Business Plans
A business plan on its own can look and sound good, but it needs people to activate it. People, including an experienced customer support team, must accomplish all the goals and objectives found within it. Otherwise, it’s just a document or a file on a computer. When you run a business, it … [Read more...]