Help desk software like Rhino Support allows your company to solve customer issues quickly, effectively, and effortlessly. Some of the issues that can be resolved using the customer support software may include retrieval of forgotten passwords or reporting an issue with a product or service. … [Read more...]
Every E-Commerce Business Needs Help Desk Software
The customer service arm of an e-commerce business plays a vital role in its survival. Maintaining constant communication with your customers through live chat helps. It is a great way to build trust and loyalty with your customers. One proven way to enhance how you service your customers is by … [Read more...]
6 Unknown Benefits of Live Chat
When it comes to providing customer service benefits, you can never do everything right. Surely you can try, but seldom do I believe that customers can ever be 100% satisfied. The best any business setup can do is be flexible in the way they handle customer complaints. What better way to know what … [Read more...]
Help Desk Software Gives Businesses Super Powers
Superman can WOOSH through the air, Spiderman can THWIP spider webs, and now you can provide help desk software to your customers with a single CLICK! Having help-desk software is kind of like having a superpower because it's an absolute necessity for maintaining customer satisfaction. When … [Read more...]
Close the Deal with Live Chat
Have you met an unsuccessful salesman who really knew his product and company well, but couldn't close the deal? I have. Indulge me a moment to provide you with a personal example. It's the week before Christmas. I'm taking the liberty to relate a spiritual experience to show universal truths of … [Read more...]
Live Chat: The Perfect Matchmaker!
Matchmaker, matchmaker, make me a match, Find me a find, Catch me a catch. Matchmaker, matchmaker Look through your book, And make me a perfect match. Many of us remember these lyrics found in the beloved musical "Fiddler on the Roof." Those of us who are still single or single again can … [Read more...]
Bots Increase Customer Service Efficiency
Bots are becoming more recognizable thanks to their usefulness in the customer service industry. Have you tried using them? Traditionally, as companies grow in revenue, customer service costs grow as well. Companies have constantly sought ways to minimize these costs through nearshoring, … [Read more...]
Strategies to Improve Your Online Customer Service
If you own an online business, you have to be able to take care of online customer service issues quicker than someone with a million Facebook friends can tell them that you haven't. Software programs like Rhino Support can put you in constant contact with your customers. They offer live chat and … [Read more...]
Preparing a Customer Service Program “Warms You Twice”
Henry Ford was quoted as saying "Chop your own wood and it will warm you twice." The same is true when you prepare a customer service program. The process that your team goes through in preparing your customer service program is just as valuable as the end result. First, you warm your inside … [Read more...]
How Are You Losing Your Customers?
According to my friend Charlie over at newsminer.com, there are several reasons why you may be losing your customers. Some of them die or move to a different area or country. Others leave because of a competitor's price or their high level of customer service. More will leave because they are … [Read more...]