Some online gurus say that e-commerce businesses that aren't offering live chat to their customers might never succeed. The biggest issue with online vs. in-store shopping is that customers are can become disconnected from a support or salesperson who can answer their questions in real time with … [Read more...]
Dozens of Smart Phone Explosions Cause Samsung Recall
Samsung has said that 2.5 million Galaxy Note 7 smartphones would be recalled following global reports of battery malfunctions that leave the phones fire-prone. As of a few weeks ago, there had been 35 customer reports worldwide of Note 7 phones exploding while charging, the cause of which has … [Read more...]
Company Culture Influences Data Breaches: Report
Company culture plays a key role in how susceptible a business is to data breaches, according to a new report from research firm Willis Towers Watson. Firms that don't make employee cyber security training, customer service or even their corporate image a priority are in danger of being hit by … [Read more...]
4x Buyer Protection’s 4 Customer-Winning Benefits
4x Buyer Protection's offers 4 powerful benefits for you and your customers. #1 Price Match Guarantee With price matching, website visitors are much less likely to have second thoughts at checkout that they’re getting the best price. They’ll be more likely to stay on your site and hit that buy … [Read more...]
11 Free Stock Photo Sources for Your Ecommerce Blog and Social Media Site
Got blog, need photo. Finding great, pretty, interesting photos that are also free can be a hassle when you need photos or images for your ecommerce blog. We've compiled 11 of our favorites to take some of the searching off your shoulders. (Caveat: Remember to pay attention to whether the specific … [Read more...]
How Offering Identity Theft Protection Wins Customers
A staggering 17.6 million consumers were victims of identity theft in 2014, according to estimates from the Justice Department. Identity theft is on the rise, with more and more consumers falling victim to ID fraud. According to the FTC, which handles the millions of complaints of identity theft and … [Read more...]
6 Incredibly User-Friendly Features of Rhino Support
Website visitors are more likely to become buying customers if you have live chat, according to a recent survey that found that 31% of online shoppers said they would be more likely to buy after having a live chat conversation. That means you have the chance to increase conversions by almost … [Read more...]
Why Trust Seals Are A Win/Win for You and Your Customers
Trust Seals are a way for business owners to verify their businesses to the world, put shopper anxiety to rest, and have a fighting chance in a platform where news about security breaches, hackers and fake sites are a daily occurrence. Trust seals are an easy, cost-effective solution for business … [Read more...]
Fear of Cyberattacks Second Only to ISIS Fear: Pew Survey
A new survey by the Pew Research Center reveals that Americans' fear of cyberattacks is second only to their fear of ISIS. In the survey, poll respondents reported that their number one fear was an attack by ISIS, followed by concern surrounding cyberattacks. More than 80% of said they felt … [Read more...]
8 Reasons Your Mobile App Needs a Privacy Policy
If you have a mobile app, you need a privacy policy for your own legal protection. Privacy policies detail what info you collect from app users and you'll use that info. Here are eight reasons why your mobile app needs a privacy policy: 1. Personal Info You collect, store, or share personal … [Read more...]