According to a new case study, charitable organizations have seen immediate benefits of live chat. Of course, the same is true for businesses as is true for charitable organizations.
This case study demonstrates how a charity for helping children got three new fundraisers in their first month. It also received many other offers of help and assistance from volunteers. Using a live chat operator is a powerful method of interacting with online clients. That’s because people aren’t interested in picking up the phone anymore. And emailing someone takes too long for the potential consumer to send and for the business to respond.
Live Chat Boosts Sales
The case study showed that even with a small amount of traffic, offering live chat can help increase sales. A recent case study was made with a small funeral home. With only 50 visitors per month, it still achieved a profit in its first month of doing business. Other studies have shown that 86% of live chat users become customers.
Chat Heroes owner Paul Lawton says there are many people looking to help charities. Providing a live chat operator quickly answers questions from online visitors. This case study reveals in a practical way what is possible when you provide potential customers with the right information. Offering live chat also makes your visitors feel that you are approachable – even if they never use your chat service.
The difference between Chat Heroes and Rhino Support is that Chat Heroes answers the live chat for the business owners while Rhino Support lets the business owners and their own staff answer questions from online visitors. Rhino also provides help desk/customer support software for support teams. This helps keep customer service issues organized so that they can be efficiently resolved.