Customers prefer live messaging over email when dealing with service issues. Chatbots can be used to make customers happy while saving money and limiting mistakes. If you choose to use Chatbots, it’s important to chose the program that is the best fit for your company. Facebook messaging eliminates the need for customers to download a messaging app and can be a good starting point. There are other apps available that can work with Facebook and other platforms which are discussed in more detail in this very informative article.
Read more: Choosing the Right Chatbot Program Could Be Your Best Customer … – Entrepreneur
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