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You are here: Home / Commentary / Comcast says customer service overhaul is showing results – OregonLive.com
Comcast says customer service overhaul is showing results – OregonLive.com

Comcast says customer service overhaul is showing results – OregonLive.com

May 15, 2017 By RhinoSupport Leave a Comment

In the past Comcast has really struggled in the customer complaint aspect of their company. They started a big push for customer service, and it has really paid off for them. In the state of Oregon, the complaints are dropped to twenty five percent less than the previous tear. Since two thousand fourteen, customer complaints have fallen forty percent. Comcast really can see the difference they have made in the training and hiring of the right people with the right attitude for customer service.

Key Takeaways:

  • The organization has a notoriety for loathsome administration, lastingly positioning close to the base of consumer loyalty thinks about.
  • Grumblings are falling broadly, as well, as indicated by the exceedingly respected American Customer Satisfaction Index.
  • Comcast produces many objections every year to state and neighborhood satellite TV controllers in Oregon, and frightfulness stories wait of impolite or damaging cooperations with supporters.

“Here’s something unexpected: Comcast’s customer service may actually be improving.”

Read more: http://www.oregonlive.com/silicon-forest/index.ssf/2017/04/comcast_says_customer_service.html

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