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You are here: Home / Features / Benefits of Live Chat / Comparing Rhino Support and Zendesk
Comparing Rhino Support and Zendesk

Comparing Rhino Support and Zendesk

February 18, 2016 By RhinoSupport Leave a Comment

If you’ve been doing research into your live chat options, you may have be wondering what the differences are between Rhino Support and Zendesk. We’ve got the lowdown here on how Zendesk stacks up against Rhino Support.

Focus

Zendesk is primarily focused on medium to large companies with complex support needs. Rhino Support focuses on small to medium businesses that are looking for a simple, effective support system that can grow with their needs.

Web-based vs. Software

Zendesk integrates into several different types of enterprise software necessary for medium to large companies. Rhino Support on the other hand, focuses on businesses who don’t need or want to integrate with complex CMS systems or API’s. It’s a web-based solution that’s easy to use.

Ease of Use

Because Zendesk focuses on larger organizations, they’re forced to create a lot of additional options and functionality that most businesses don’t need, want or use, which adds extra menus, options, and complications, in addition to increasing the overall price. Alternatively, every feature and tool we add into Rhino Support is built specifically to be easy-to-use, natural, and widely adoptable.

Number of Agents

Rhino Support offers an UNLIMITED agent plan for less than the price of a single agent using Zendesk who charges on a per agent per month basis. The price savings with Rhino can save you thousands of dollars a year.

Number of Websites

Rhino Support’s Multi-Account Manager lets you effortlessly manage multiple websites with unlimited agents. You can run all running seamlessly in the same account, using simple tabs to toggle between them. Zendesk however, currently only works for one website. If you want additional websites, you have to pay double or triple the monthly fees.

Price per Agent

Rhino Support has an UNLIMITED plan that gives you the freedom to have as many agents and departments as you like – all for only $97 per month. Zendesk  charges as much as $59 per agent per month! This means that you have to pay this amount for every single one of your support staff each month.

If you’re a small-to-medium business that wants a friendly chat support system that’s easy to use and easy on the bank account, then Rhino Support is for you.

See for yourself how easy Rhino Support is to set up and use. Sign up for your 15 day free trial today!

Related posts:

  1. Rhino Support Offers FREE 15-Day Trial for Its Live Chat Software
  2. 6 Incredibly User-Friendly Features of Rhino Support
  3. Live Chat: Rhino Support vs. ZenDesk
  4. Rhino Support = Excellent Customer Service

Filed Under: Benefits of Live Chat, Popular, Rhino Support vs. Zendesk Tagged With: classics, Rhino Support, Zendesk

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