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You are here: Home / News / Cross-Channel Customer Service Is Lacking Quality – PYMNTS.com

Cross-Channel Customer Service Is Lacking Quality – PYMNTS.com

June 1, 2017 By RhinoSupport Leave a Comment

Research has shown the customers are increasingly dissatisfied with customer service they want things done quickly but they also want to speak to someone live. Both email and automatic voice response customer service modalities are starting to frustrate customers. The technology is available to satisfy customer service issues but companies need to start using it. If used correctly, Cloud contact center technology is the way to go to keep customer satisfied no matter what customer service channel you are using.

Read more: Cross-Channel Customer Service Is Lacking Quality – PYMNTS.com

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Related posts:

  1. 4 Tips to Reduce Customer Service Complaints in B2B – JOSIC – JOSIC – Digital Intelligence
  2. B2B customers also love cross-channel purchases
  3. 7 Simple Strategies for Improving Your Customer Service Quality – Business 2 Community
  4. What is Data Quality and How Do You Measure It for Best Results?

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